Advancing Community-Based Services: A Case Study of North Carolina Service Providers that Support People with Disabilities to be Fully Integrated and Included in Their Communities

More knowledge is needed about how provider organizations can transform their services away from congregate services to individualized, person-centered services that promote community living. This case study involved a document analysis, interviews, focus groups, and surveys with five service providers in North Carolina to better understand the factors that enable community-based services. Results provide concrete and actionable strategies that agency professionals can adopt and people with IDD and their family members can advocate for and demand.