Bulletin 5: Leading Toward Authentic Language and Services (January 2023)

We know that there is power in language but sometimes these concepts can lose their power and intention and become distorted in their meaning. Meaning can also be misconstrued when it comes to policy and practice. Many of our well-intentioned policies can be carried out in ways that limit choice and control for people utilizing services. In this issue of the Bulletin we explore the meaning of the words choice, control, and person and system-centered services, what the research shows is their impact on people’s lives and their relationship to one another, and innovative approaches to supporting practices true to their meaning. We discuss “language creep” or how these words lose their meaning when not supported by practice. We invite you to read the issue with an open mind and take some time to reflect on if your organization is walking the talk in its language and services.