Frontline Leadership Training Improves Service Quality & Engagement Across the IDD System

The LEAD training for frontline leaders, designed to build DSPs’ and frontline supervisors’ leadership strengths and facilitated by the NLCDD, contributes to a stronger IDD service sector, strengthening the quality and sustainability of the disability field workforce across Delaware. Recent findings from an ongoing evaluation of the LEAD program show that participants of the LEAD program report providing better services and feeling more motivation and engagement in their work. Building on previous results that show how LEAD contributes to individual and organizational advancement (see March and May 2026 Research Briefs), these findings highlight how better services and increased engagement foster more coordinated and resilient services statewide.

Want to learn more about how this study was conducted? Download the additional resource with methodology information, crafted specifically for our fellow data nerds 🤓