Leading Our Values: What It Takes to Provide Individualized and Inclusive Services

Federal policy and funding to support individualized and inclusive Home and Community Based Services have become more common over the past decade, and research has shown these services promote better quality of life outcomes for people with disabilities. However, many organizations continue to offer congregate services that allow little choice and control to people with intellectual and/or developmental disabilities (IDD) receiving services.

The National Leadership Consortium on Developmental Disabilities, funded in part by the May and Stanley Smith Charitable Trust, conducted a study to find common organizational qualities and practices that help service providers begin and keep offering individualized, inclusive services for adults with disabilities who receive direct support. Findings from interviews with executive leaders and a national study are included in this report, as well as recommendations from the results that will help promoted individualized, inclusive supports.